There are nearly 40 million potential home warranty consumers in the state of California and only 14 companies licensed to do business there.
And The Home Service Club Warranty is one of them.
Here’s what it takes to do business as a home warranty company in the state of California:
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The Home Service Club has operations nationwide, how different is it to do business in California as a home warranty company?
The Home Service Club:
To do business in the state of California as a home warranty company, you have to be fully licensed, like an insurance company. Every state is different, which was pointed out in the state licensing guide Compare Home Warranty Quotes put out earlier this year. In Virginia it's the Department of Agriculture; in Oregon it's the Contractor's Board; in Louisiana it’s the Secretary of State. There are different regulators by state, but they pale in comparison to California.
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In your opinion, why is California so strict?
The Home Service Club:
Protection costs money, so every state has to decide how much they want to protect their residents. In California, residents pay a lot to be protected. There are also nearly 40 million people living there, so if the state signs off on a home warranty company and they aren’t prepared and operating a reputable business, the state is going to have a lot of dissatisfied customers on their hands. The gate is locked there at all times, as it should be.
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What does California home warranty insurance require that other states might not?
The Home Service Club:
California has a minimum revenue requirement, which most states do not. They also require a proposal detailing company operations. They want to know how a home warranty company processes claims and what value they’ll be delivering to the California consumer. This means only the most seasoned, efficient, and quality-focused home warranty companies are doing business in the state of California.
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When it comes to efficiency, what does The Home Service Club offer?
The Home Service Club:
Our proprietary claims system is one of the most advanced in the industry. It combines artificial intelligence (AI) with historical data in order to process claims more efficiently, reduce wait time when people call in to speak with us, and to route service calls to available and qualified technicians. The brief we prepared for the state of California detailed our claim procedure and the technology we have supporting it. It’s one of our differentiators as a company, and I think it made a big difference when it came to getting licensed in California. We’re always examining what we can be doing better and how we can make our process faster, more efficient, and better for the consumer.
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What does the future hold for The Home Service Club in California?
The Home Service Club:
We recently acquired a California-based company in order to expand our physical footprint there. Since April, our sales in California have doubled – but The Home Service Club also only makes up one percent of the marketshare there right now. We’re new to the state but we have big plans to deliver big value to the consumers in California.
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Are there any special offers, partnerships, or events people in California should know about?
The Home Service Club:
We’re offering free coverage for anyone listing or selling a home. This is a standard offer we provide but real estate agents in California have been flocking to our website in droves, so it’s something we want to make sure we continue to advertise.
Proudly, we are official partners with CAR, or the California Association of Realtors, and will be attending the REIMAGINE! event September 25-26th in Los Angeles. We have the largest home warranty booth on the block, so be sure to stop by and see us – at booth 401!
